FAQ
You may find your answer in our frequently asked questions.
The Studio
We have created a quiz to suggest scents towards which you may gravitate based off your music, design, color, and lifestyle attributes. Contact us if you have any questions.
Studio FSR works with private clients to develop a scent, format, and design which is tailored to clients' tastes, spaces' specific dimensions, air currents, and material properties. Contact us for more information.
All of our products are made by hand in small batches at Studio FSR in Fargo, North Dakota, ensuring exceptional quality and attention to detail.
There is no standardized legal definition of the word "natural." Our candles are composed of sustainably-sourced vegetable-based wax, and you can find the full ingredient list for each toiletry on its respective product page.
An NFC microchip is embedded under the lid of each Composed Candle. To experience the Composed Candle's music, you must place your RFID-enabled mobile device against the lid of the candle (an NFC tag is embedded under the lid of each candle). A link to the music will appear and you can listen through your preferred streaming platform, add the music to your playlists, and play it through speakers or other audio equipment.
Make sure you are placing your phone directly against the interior of the lid. It will not work if you are trying from the exterior.
You must have an iPhone 7 or newer, or an Android that is capable of NFC-reading.
Please contact us if you are still having trouble.
Account
From any page at studiofsr.com, click the humanoid icon at the top right corner of the page. For mobile users, click the menu icon at the upper left of the page to see the humanoid icon at the bottom of the menu. Enter your email address. A numerical code will be sent to your email address, which you must enter. Follow the on-screen prompts to finish creating your account.
Orders
It is not possible to cancel your order once it has been placed.
It is generally not possible to change information regarding your order once it has been placed. Contact us immediately so we can determine if an exception can be made.
Shipping & Returns
All sales are final and no refund will be issued. Contact us for more information.
Studio FSR ships to United States addresses only. We cannot currently ship to US territories.
Wholesale
Our open distribution products are available for wholesale purchase at Faire.
Our exclusive distribution products require your successful application to our client network. Please fill out this wholesale application so we can determine if you are eligible to sell exclusive distribution Studio FSR products.
Our corporate gift options are tailored individually to each client. Contact us for more information.
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